From the CitizenConnect App to service centres, the government has made a concerted effort to increase access to public services.

According to Minister of Public Service and Government Efficiency, Zulfikar Ally, the response to these initiatives has been overwhelmingly good

In an exclusive interview with NCN news, Minister Ally related that the Citizens Connect App is doing quite well since its launch.

The app is intended to give citizens an easier pathway to getting their issues resolved, whether they be community, infrastructure or public service related.

“We’ve had over 300 citizens connecting directly with government agencies. Over 100 of those issues have already been resolved. And I know today, because of the weekend, many more will be resolved as well,” he said.

Ally noted the work being done by these digital initiatives, which bring government directly to the people. Further, individual agencies have their own digital processes being rolled out.

The National Insurance Scheme is one such agency, digitising many of its processes. Places like the Guyana Revenue Authority are also going increasingly digital, even rolling out apps of their own.

Then there are the service hubs that government opened at Leonora and Fort Wellington, ensuring that persons can access different government services at a central location.

“They’re both running at capacity right now. I visited the one at Leonora and was happy to see that a lot of people were there accessing various services,” the minister explained.

Another one is also planned for Region Two by the end of the month.