Guyana Water Incorporated (GWI) has taken a significant step towards modernizing customer interactions by introducing its WhatsApp Chatbot.
This new tool is expected to streamline the customer service experience, making it more convenient and efficient for users.
The WhatsApp Chatbot allows customers to access 24/7 customer service through a user-friendly and efficient platform.
Andrea Khan, Director of Commercial & Customer Services Relations at GWI, highlighted the features of the app, including a live chat feature that enables customers to interact with a live agent for personalized assistance or queries.
This move aligns with GWI’s commitment to leveraging technology for the benefit of consumers.
Wendell Jeffery, a GWI Board Member, emphasized the water company’s focus on customer satisfaction.
The chatbot aims to provide round-the-clock interactive service, addressing a variety of customer queries related to billing, service disruptions, and general inquiries.
Jeffery underscored the importance of customer cooperation in settling arrears to ensure uninterrupted access to water services.
The WhatsApp Chatbot is powered by advanced artificial intelligence, enabling it to handle a spectrum of customer queries efficiently.
Since its soft launch at GuyExpo last year, approximately 1,250 customers have already started using the app.
GWI’s adoption of the WhatsApp Chatbot reflects the growing importance of digital channels in enhancing customer service experiences.
The introduction of this tool is expected to reduce wait times, empower customers with self-service options, and strengthen the overall connection with stakeholders.