The community of East Ruimveldt on Thursday welcomed Minister of Local Government and Regional Development, Honourable Priya Manickchand, as she continued the Ministry’s nationwide sensitization campaign on its recently launched WhatsApp Help Desk, an initiative aimed at strengthening communication between citizens and local authorities.

During the visit, Minister Manickchand engaged directly with residents, listening attentively to their concerns and discussing practical ways in which the Ministry is working to address issues affecting communities. She also took the opportunity to introduce residents to the WhatsApp Help Desk, highlighting it as a simple, accessible, and effective platform for reporting concerns and seeking assistance.

Minister Manickchand engaging a resident

The Help Desk allows members of the public to submit reports by sending a text message, voice note, photo, or video. It also enables users to share precise location details, ensuring that reports are accurately logged and promptly forwarded to the relevant agencies or local democratic organs for action.

As part of her engagement in East Ruimveldt, Minister Manickchand walked through several areas within the community, including Back Circle, Front Circle, Warlock, Mango Lane, Vlissengen Square, and Zenith Alley. During these walk-throughs, she observed conditions on the ground, interacted with residents, and reaffirmed the Ministry’s commitment to addressing issues raised through both direct engagement and the WhatsApp Help Desk.

The WhatsApp Help Desk is aimed at strengthening communication between citizens and local authorities

Minister Manickchand emphasized the importance of community participation and encouraged residents to actively use the platform to report challenges and follow up on matters affecting their neighbourhoods. She noted that the initiative is designed to improve responsiveness, coordination, and accountability across local government systems.

Minister Manickchand engaging East Ruimveldt residents

Members of the public can access the Ministry of Local Government and Regional Development’s WhatsApp Help Desk by messaging +592 762 2431. The Ministry remains committed to working closely with communities across the country, utilizing innovative tools such as the WhatsApp Help Desk to enhance service delivery and ensure that citizens’ concerns are addressed in a timely and effective manner.

(MINISTRY OF LOCAL GOVERNMENT AND REGIONAL DEVELOPMENT PRESS RELEASE)