President Irfaan Ali revealed plans to establish a national call centre to efficiently handle and monitor complaints from the public regarding their experiences when dealing with public service institutions.
Emphasizing the importance of feedback and monitoring to improve the efficiency of public services, the President stated that designated numbers will be provided at each facility, enabling citizens to report their experiences to the national call centre.
The feedback received through the call centre will play a significant role in evaluating the performance of service providers, thereby holding both public servants and the government accountable for the quality of services rendered.
In addition to setting up the call centre, the cabinet is engaged in discussions to establish basic standards that all public facilities, including hospitals and health centers, must adhere to.
These standards aim to ensure that each facility provides essential amenities such as proper waiting areas, well-maintained washrooms, and reception areas that are kept clean.
President Dr. Ali highlighted the need for public servants to uphold ethical standards and carry out their responsibilities to the best of their abilities, aiming to deliver high-quality and efficient services to the people.
The establishment of the national call centre and the implementation of basic standards for public facilities are essential steps in the government’s efforts to build an efficient and accountable public service system.